Common Questions
Below is a list of our most common questions. If you have a question not addressed in the below information, please contact us directly at 1-800-289-7225 M-F 8am - 5pm CST.
General Information
Mission Statement
Offer superior quality and service at the guaranteed lowest price. 1-800-BUY-RACK ships throughout the lower 48 states from is distribution center located in Aurora, Illinois. For more than 40 years 1-800-BUY-RACK has sold Material Handling Equipment and Office Furniture directly to businesses and individuals through our catalog. Our products are now available on-line through this newly updated e-commerce website.
Why choose BuyRack?
1-800-BUY-RACK offers the highest quality shelving and rack available! All of our products are made to industrial standards and built to last. We specialize in Bottles Shelving, Wire Shelving, Bulk Shelving (FastRak) and Pallet Rack.
For hand stacking applications we recommend our boltless shelving or bulk shelving (FastRak). For higher end hand stacking applications or where you need mobile shelving, we recommend our NSF Certified Black or Chrome Wire Shelving. For applications where you are storing very large or heavy items and using a motorized lift, we recommend our pallet rack.
Unlike most online retailers who over charge for freight, 1-800-BUY-RACK is the only industrial material handling supplier to offer free shipping in the continental United States on orders of $1,000 or more. Finally, you can shop with confidence because we also offer guaranteed lowest prices.
Shipping
How long will it take for me to receive my order?
Because nearly all of our items are "built-to-order, it generally takes us 3-5 business days to process and ship the order. Once the order ships, it typically takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.
What is 1-800-BUY-RACK's Free Delivery Policy?
1-800-BUY-RACK will pay the shipping charges within the contiguous U.S. for all orders totaling $1,000 or more (before sales tax, freight or accessorial charges). Free Delivery does not include special service charges such as residential delivery, liftgate delivery, inside delivery or C.O.D. fees.
What are the freight charges for orders less than $1000?
The easiest way to get a quote is to create the order on this website and input your delivery address. It is not necessary to checkout to get a freight quote.
What is tailgate delivery?
This means that the carrier is required to deliver the product to the tailgate of the truck. You are responsible for the off-loading of the truck. Inside delivery is available for an additional charge. Please call 1-800-229-7225 for a quote.
Special Handling Charges
Inside Delivery
Inside delivery provides a convenient option for customers receiving large or heavy items. With this service, our carrier will transport your shipment past the threshold of your home or business, placing it just inside the entrance (such as the foyer, garage, or designated ground-level area). This helps protect your items from weather exposure and eliminates the need for you to move them from an exterior location. Note that inside delivery is an additional service and may incur extra fees, depending on the item size, weight, and location. It does not include unpacking, assembly, setup, or movement to upper floors or specific rooms unless otherwise arranged.
Curbside Delivery
Curbside delivery is our standard shipping method for oversized or freight shipments, offering a cost-effective solution. The carrier will unload your item(s) at the curb, end of your driveway, or another accessible exterior point near your address. In some cases, they may use a pallet jack to move the shipment to a non-elevated entryway like the porch or garage door, but it is your responsibility to bring the item(s) inside your home or building. This service does not include carrying items indoors, stairs, or any further handling beyond the curb. It is ideal for customers who have the means to move items themselves and helps keep shipping costs lower.
Forms Of Payment
What forms of payment do you accept?
We accept Visa, MasterCard and American Express. If you prefer to be billed on open account, and do not have an existing account with our company, we will process your credit application in 7-10 working days. All open account terms are Net 30 Day
Is it safe to use my credit card?
Yes, shopping at Buyrack.com is safe. 1-800-BUY-RACK uses the Authorizenet to process credit card requests. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. If any unauthorized use of your credit card occurs as a result of your credit card purchase from 1-800-BUY-RACK, simply notify your credit card provider in accordance with its reporting rules and procedures.
What name will show up on my credit card?
Your purchase with 1-800-BUY-RACK will appear as '1 800 BUYRACK' on your monthly credit card statement.
SHOPPING CART
How do I check out?
The following instructions are provided to help you better understand our shopping cart. If any of the features listed below are not explained fully, please let us know.
We want to make sure that the instructions are as clear and concise as possible. Before checking out, the following functions can be performed to your order:
- Change Quantity changes the quantity of items to the value in the text box and recalculates the total.
- Remove Item(s) To remove item(s) from your order, check the item(s) under the 'Remove' column and click the 'Remove Item(s)' button at the bottom of your order.
- Empty basket clears the order of all items.
Contact Us
Where are the locations of 1-800-BUY-RACK offices?
1-800-BUY-RACK is centrally located in Aurora, Illinois.
What are 1-800-BUY-RACK's contact numbers?
You can call us toll free at 1-800-289-7225 or you can fax your order in at 1-800-265-7225
What are your hours of operation?
Customer service specialists are available Monday - Friday, 7am to 7pm CST. Messages can be left during non working hours and you will be contacted the next business day.
What is 1-800-BUY-RACK's return policy?
What is 1-800-BUY-RACK's return policy?
"No Hassle" Return Policy
Your complete satisfaction is our number one priority. We are extremely confident that you will be completely satisfied with our products. However, if you are not satisfied with a product for any reason, please call us at 1-800-289-7225 within 30 days from receipt of your order to request a Return Goods Authorization number. We will help you make arrangements to have the product returned and provide a replacement, credit or refund. Special order items cannot be returned.
Damaged Items
We can not be responsible for items damaged or lost in shipment when they are shipped by UPS or common carrier freight lines. Please inspect all merchandise upon delivery and note damage or shortage on the delivery receipt before signing. Any damage or shortage not reported at the time of delivery is the customer's responsibility. Open all cartons immediately whenever possible. If there is concealed damage, retain the carton and call a 1-800-BUY-RACK representative to request an inspection, initiate a freight claim and obtain replacement parts if necessary.
Damaged, Missing Items Or Parts?
What if I am missing parts or items?
All shortages must be reported at the time of deliver and is the customer's responsibility. Note all shortages on the delivery receipt before signing. Contact 1-800-BUY-RACK immediately to request an inspection. Either a freight claim will then be initiated or replacement items will be issued.
What if my order arrives damaged?
We can not be responsible for items damaged or lost in shipment when they are shipped UPS or common carrier freight lines. Please inspect all merchandise upon deliver and note damage or shortage on the delivery receipt before signing. Any damage or shortage not reported at the time of delivery is the customer's responsibility. Open all cartons immediately whenever possible. If there is concealed damage, retain the carton contact us. Call 1-800-BUY-RACK to speak to a representative to request an inspection or to initiate a freight claim
Do You Offer Discounts Or Price Guarantees?
What is your Low Price Guarantee?
1-800-BUY-RACK guarantees you the lowest overall cost. If you find the same item for less, please fax us a copy of the quote including any applicable delivery/handling charges. We will beat the total cost by 5%.
Does 1-800-BUY-RACK offer volume Discounts?
Yes, we offer a 15% discount on orders over $2,500, 20% on orders over $5,000, 25% over $10,000 and a discount of 30% on orders over $20,000. Volume discounts cannot be combined with any other promotional discounts.